Accounting and Operations Administrator

Division: Administration

Position: Accounting and Operations Administrator

Atrema takes pride in employing experts in the field to provide exceptional support to our customers. Atrema employees are efficient and self-motivated individuals who are dedicated to making a contribution to the team. The successful Atrema employee is one whose desire to further their knowledge and stay current with ever-changing technologies drives them to be lifelong learners. Atrema employees are open to being vulnerable and willing to fail.

Duties & Responsibilities

Accounts Receivable & Payable

The Accounting & Operations Administrator is responsible for efficient and accurate creation of customer records & billing in Atrema’s proprietary AIMS web application. This role includes, but is not limited exclusively to:

  • Creating customer invoices and processing virtual credit card payments;
  • Recording and accurately coding vendor invoices in accounting software and remitting timely payment to vendors;
  • Ensuring all expenses incurred on behalf of customers are passed on to customer accounts;
  • Following collections procedures for overdue customer accounts;
  • Process domain renewals for customers;
  • Maintaining accurate customer records in all internal and third-party systems;
  • Communicating professionally and courteously with customers regarding invoices, domain renewals and other account related inquiries;
  • Interacting with IT Support, Business Development, and Programming teams to ensure data is accurate for billing.

Reception

The Accounting & Operations Administrator is responsible for contributing to the successful operations of the office environment for all staff. The role includes, but is not limited exclusively to:

  • Handling low volume front-desk reception, which primarily consists of directing deliveries and handling mail;
  • Ordering and shopping for office supplies and equipment (including refreshments);
  • Liaising with Building Maintenance on any facility related matters including issuance of key cards and building access.

Overall

All employees at Atrema are expected to undertake administrative tasks and adhere to corporate procedures. This includes, but is not limited to:

  • Creating, maintaining and following procedural documentation;
  • Rapidly establish a good working relationship with customers and peers;
  • Maintaining accurate and timely records of all absences and exceptions to regular work hours (examples: sick time, vacation time, overtime, appointments etc.) in required format;
  • Maintaining accurate and timely Timetracker and Kayako tickets for reporting and billing purposes;
  • Adhering to all corporate policies and procedures outlined in the Employee Handbook and Code of Conduct; and
  • Ensuring all customer and proprietary information is kept in strict confidentiality.

Qualifications & Requirements

The following requirements provide a framework of required qualifications for the Accounting & Operations Administrator:

  • Demonstrated experience with MS Office, in particular MS Excel and MS Outlook required;
  • Proven ability to balance and manage multiple projects, clients, and sources of information in an efficient and accurate manner;
  • Demonstrated experience with Sage (or equivalent) accounting software considered an asset;
  • Previous accounting experience (AP/AR, bookkeeping) considered an asset;
  • Exemplary communication skills (written and verbal);
  • Exceptional organization and time management skills;
  • Keen attention to detail;
  • Willingness to learn, grow, and help wherever is needed most.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Profit sharing
  • Work from home

Schedule:

  • Monday to Friday

Work remotely:

  • Temporarily due to COVID-19

COVID-19 precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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