Systems Administrator

Division: Infrastructure

Position: Systems Administrator

Infrastructure is one of Atrema’s three business units; and is focused on the design, procurement, and maintenance of internal and customer network and server solutions. Atrema takes pride in employing experts in the field to provide exceptional support to our customers. Atrema employees are efficient and self-motivated individuals who are dedicated to making a contribution to the team. The successful Atrema employee is one whose desire to further their knowledge and stay current with ever-changing technologies drives them to be lifelong learners. Atrema employees are open to being vulnerable and willing to fail.

Duties & Responsibilities

Systems Administrators are generally responsible for making sure all server hardware and software is up to date, fully redundant, and operating efficiently. This category includes, but is not limited exclusively to:

System Administration

  • Ensuring all hardware and software is up-to-date, fully redundant, and operating efficiently;
  • Researching, designing, and sourcing software and hardware components for systems solutions;
  • Following current procedures for obtaining approvals and purchasing hardware and software components;
  • Administering infrastructure, including firewalls, databases and other processes;
  • Server installation, maintenance, documentation, and support;
  • Research and development for key IT infrastructure and strategies including the design and execution of project planning for infrastructure changes;
  • Adhering to information security best practices;
  • Overseeing the creation and maintenance of accurate inventory records of all materials and parts (including software) both as individual components and complete builds;
  • Assembling desktop computers and servers, as required, especially during times of high volume;
  • Overseeing the installation and configuration of operating system and application software;
  • Creating and maintaining Windows and Linux web servers;
  • Creating and maintaining Windows and Linux email servers;
  • Maintaining virtual host cluster;
  • Creating private networks unique to each client;
  • Ongoing design and implementation of entire datacenter backup systems;
  • Configuring and maintaining Active Directory user accounts, groups, and group policies;
  • Maintaining and troubleshooting Windows DFS;
  • Supporting Support Technicians in providing clear, concise, and accurate telephone, email and onsite technical support and troubleshooting. In many instances this will include remote connection to a customers’ device however in some cases it will be required to walk a customer through the steps;
  • Interface with Software vendors on customer’s behalf for advanced maintenance and troubleshooting;
  • Prioritize and manage many open cases at one time;
  • Manage and adhere to customer Service Level Agreements and response times;
  • Testing and evaluating new technology;
  • Accepting and handling escalated tickets as required in a timely manner so as not to prevent the Support Technician from adherence to SLA and response times;
  • Reviewing summarized vendor requirements and deciding on best course of action; then instructing Support Technicians on best course of implementation;
  • Designing, creating, configuring and maintaining Virtual Private Servers;
  • Authenticating users requesting access to systems or account information prior to divulging secure information;

Overall

All employees at Atrema are expected to undertake administrative tasks and adhere to corporate procedures. This includes, but is not limited to:

  • Creating, maintaining and following procedural documentation;
  • Notifying the Accounting Department whenever a change is made to a billable service or item;
  • Rapidly establish a good working relationship with customers and peers;
  • Maintaining accurate and timely records of all absences and exceptions to regular work hours (examples: sick time, vacation time, overtime, appointments etc.) in required format;
  • Maintaining accurate and timely Timetracker and Kayako tickets for reporting and billing purposes;
  • Balancing and managing multiple sources of information including verbal communication, individual email inbox, shared email inbox, and ticket system;
  • Adhering to all corporate policies and procedures outlined in the Employee Handbook and Code of Conduct; and
  • Ensuring all customer and proprietary information is kept in strict confidentiality.

Qualifications & Requirements

The following requirements provide a framework of required qualifications for a System Administrator:

  • Post-secondary degree or diploma in related field or related work-experience;
  • 5+ yeas as a System Administrator;
  • Experience as an IT Generalist;
  • Experience working with computer hardware components;
  • Experience working with server and networking components (assembling servers, configuring switches and routers);
  • Knowledge of server and domain administration;
  • Complete understanding of networking in a virtual environment (vSwitch, distributed vSwitch, VMKernel, and physical switches)
  • Knowledge of or experience with IPSEC VPN tunnels;
  • Willingness to learn and stay current with new and changing technologies;
  • Strong communication skills (written and verbal);
  • Strong problem-solving skills;
  • Strong customer service skills;
  • Strong organization and time management skills;
  • Demonstrate diligence in planning actions and including a way back from potential problems that may arise;
  • Experience with VMware;
  • Extensive experience with Windows and Linux servers;
  • Experience with OpenBSD operating system considered an asset;
  • Responsive to server outages, ticket escalation and advanced network troubleshooting 24 hours per day

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Profit sharing
  • Work from home

Schedule:

  • Monday to Friday

Work remotely:

  • Temporarily due to COVID-19

COVID-19 precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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